Comment gérer les conflits quand on est femme et leader : les managers féminins et masculins en tant que tierces parties

  • BENHARDA, Dr Imen
    ESSEC-IRENE, France

Abstract

This study tested hypotheses drawn from the literature on gender, leadership, and conflict management about the outcomes facilitated by men and women in third party roles in dispute resolution in organizations. Data were collected in association with a MBA team building exercise showed that when women played third party roles in which they lacked authority over disputants, they were able to facilitate an outcome, that was both acceptable to disputants and met organizational interests, more than men in these roles, or men and women in third party roles with authority. Behavioral data suggest that this effect is due to women the third party peer role eschewing and men displaying agentic behavior. The study contributes to the literature on gender, leadership, and conflict management by showing women’s traditional leadership strengths of collaboration and participation can result in unique outcomes when they have less rather than more authority over disputants.

Keywords

Genre, leadership, négociation, tierce partie dans la gestion de conflits


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