Nonverbal communication and mediators: research with practical applications
Griffith University, USA
Rapport, trust, and professionalism have been demonstrated by previous research as the skills possessed by effective mediators. This paper explores the connection between the three and demonstrates how they are created primarily through nonverbal actions and elements. The author’s research is presented and provides the insight of mediators on how they develop rapport, build trust, and display professionalism. Qualitative and quantitative data are discussed through the METTA acronym (movement, environment, touch, tone, and appearance) offering both specific examples of nonverbal actions mediators do and avoid while also nonverbal elements such as the choice of room setting, seating selection, and the clothing choice of the mediator.
mediation, nonverbal communication, rapport, trust, professionalism